Support for a product can be costly, please make sure you send us these details before contacting us to save on time and money.
| 1. | CodeMeter Software version |
| 2. | CodeMeter Firmware Version |
| 3. | Time stamp value |
| 4. | Network configuration status of CodeMeter. |
| 5. | iCollect version |
| 6. | iReport version |
| 7. | New install or upgrade? |
| 8. | MySQL Version |
| 9. | Is there internet access via Bomgar? |
| 10. | Is there access via a standalone PC |
| 11. | Contact details for site. |